But I have managed for several years and customer service is a huge factor when doing business. It wasn’t even the fact that they made a mistake and someone forgot.
All who said they didn’t have an appointment set up with me. The guy from the catering company upstairs called Heather and Amy and someone else. My mother and I show up for our appointment after driving an hour to meet them and walk into the building and there is no one there. The conversation was very short and I didn’t feel it was very warm or friendly. We set up a time to meet for a Tuesday night at 5:30pm the following week. I called and left a message to try and get more information letting them know that I wanted to work with them and hadn’t heard from them, and a week later I get a call from an older woman named Amy. So I focused on booking other vendors for everything else. So I sent the email again and still no response. She asked for some more information to give me a formal quote and I sent everything she was asking and never received a response. N June of this year I sent off for information and after a couple days I heard back from Heather. not once did we deny anything because no one would ever talk or get back to us! What a joke of a company. Now we get word that they won’t refund us because we denied the fabric? We don’t even know what that means.
They charged us $521 for a full fabric covering that we thought was included and they didn’t even have enough to cover all the poles! After talking to the person who took over his position she said she was very sorry and would get us a refund because we have had the worst time working with them, but she had to talk to management first. They rushed some over but It wasn’t enough to cover all the poles. So when we got the quote we figured that The fabric was included. When we talked with Andy we discussed adding fabric to cover the poles and cement anchors. It was the week of our wedding when they finally informed us that we had a tent. Then told that we might not be able to get a tent because he has never put in any order. It’s now two weeks out from the wedding and we are told that he no longer has a job there. We went back to hunt him down again at his place of work to physically get a quote. Once again this leads us to calling and calling with zero response.
Ce meeting with him we told him what we needed and he Said he would get back to us with a quote ASAP.